Rental Terms & Cancellation Policy

Rental periods and billing

• Event rentals cover up to 3 days on site. Weekend events are delivered Friday and picked up Monday at the event price.
• Long-term rentals bill every 28 days from the delivery date and renew automatically until you request pickup.
• Billing stops on the pickup date. Partial cycles are not refunded once a cycle has started, except where the pickup date is the cycle's first day.
• Weekly service is included on 28-day rentals. Extra service visits and same-day rush delivery are billed as quoted.

Payment

• A credit or debit card is placed on file at booking and charged on delivery, then each 28-day cycle.
• Approved contractor accounts may pay by invoice, due within 30 days.
• No deposit on standard units. Restroom trailers require a deposit to reserve the date.
• Quotes include delivery, pickup, service and sales tax. No fuel or card surcharges are added.

Cancellation

• Cancel before the truck is dispatched: no charge.
• Cancel after dispatch or if the unit cannot be placed because of site access: a trip fee applies.
• Restroom trailer deposits are refundable when canceled 14 or more days before delivery; inside 14 days the deposit may be kept to cover the held date.

Placement and access

• You provide a firm, level spot within about 25 feet of where the service truck can park, and safe access on each service day.
• You are responsible for any permit needed to place a unit in a public street or right-of-way.
• We are not responsible for damage to lawns or driveways from normal access along a route you approved.

Damage, loss and misuse

• Normal wear is included. Damage from fire, vandalism, graffiti, vehicles, tipping caused by misuse, or loss is billed at repair or replacement cost, and we show you photos first.
• Do not move units with waste in the tank. Call us to relocate.
• Units are for human waste and toilet paper only. Disposal of hazardous materials, paint or construction debris in a unit is billed as a cleanup charge.

Pickup

Request pickup by phone or text at (707) 781-5591. Units are collected within 1 to 2 business days. Rental charges stop on the requested pickup date if the unit is accessible.

Questions about these terms? Call (707) 781-5591 or see our privacy policy. Pricing is explained in the cost guide, and common questions are answered in the FAQ.